Refund is not our idea, we are looking for the best quality of every item on this website. However, you are able to request for a refund if the design is damaged completely and it can’t be solved. We don’t accept cancellations, but please contact us if you have any problems with your order. 

Besides, I’d love to have some suggestions for every customer. We can exchange to another item and or customize the file if the file is broken, missed any single part, or it’s not working as the general standards. We’ll try to resolve the mistake or complete your ideas. 

We’re looking forward to receiving your satisfaction at any case. 

Late delivery or missing files/link (if applicable) 

If you couldn’t download the file or find the link as well, first check your site, device or internet again. 

Please contact us via email: if you can’t solve the problem. 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged and couldn’t be solved. If you need to exchange it for the same item, send us an email at


The item is digital instant download so that you are able to download immediately the file/order after you have purchased. NO physical items would be shipped. 

Deadline Regulation 

After purchased action 

Exchange time: around 12 hours to 3 days of working 

Solve problem (if appeared): around 12 hours to 3 days of working 

We support 24/7; however, please wait for us from 12 hours to 48 hours due to the number of custom requests. 

For any enquiries, please fill out the information below. We work 24/7

People usually ask these

Can I re-download my order?

Absolutely you can access and download at any time from website / confirmed email. No limitation

Where do designs I purchase from Svggao go?

All designs purchased from Svggao – including those in bundles – are stored in your Svggao Account. Sign into your account > click “My Account” > Orders to view your order history and re-download any purchases.

What will happen if my order has been unsuccessful?

Please contact me via will immediately act on that!

How do I unzip SVG files/bundles?

When you download one file, it will come in .zip format. You will have to unzip it. In the unzipped file, you will find four formats – SVG, DXF, PNG, and EPS PC: Right-click on the zip file and click “Unzip” or “Extract” (depending on your computer) MAC: Simply double-click on the zip file and it will unzip. iPhone: Download app ‘iZip’ from App Store. Unzip the file using the app. Import it into software app. Android: Select the file and click on ‘Extract.’ Import to software app and use.